Brex

Brex is dedicated to empowering businesses to spend confidently with its suite of corporate cards, business accounts, global payments, and intuitive expense management software. Given the sensitive financial data handled by Brex’s customer-facing teams, comprehensive training is essential from the outset. 

To address this need, the team developed and implemented a holistic onboarding program to ensure the success of new CX hires. Within the initial 10 months of onboarding 105 new employees through their three-week program on WorkRamp, Brex achieved: 

How Brex delivers engaging and scalable onboarding programs with WorkRamp

• Okta Single Sign-on (SSO). With SSO enabled and custom attributes synced via WorkRamp’s integration with Okta, the Brex team gives learners easy access to login and ensures they’re all getting the right training content
• Leaderboards. The Brex team activates company leaderboards to help drive friendly competition amongst learners and boost engagement
• Slack Integration. Integrating WorkRamp with their Slack instance, the Brex team automates assignment reminders to help drive assignment completion

Brex’s top 3 instructional design strategies for driving onboarding program engagement

• On-the-job training. The Brex team assigns shadowing sessions with subject matter experts (SMEs) to solidify role expectations and provide consistent reference points for scaffolding knowledge
• Microlearning modules. Using microlearning modules, the Brex team breaks training content into short, digestible modules designed to help new hires quickly access and absorb information
• Gamification. The Brex team includes interactive, game-like elements such as points and badges to recognize learners’ achievements and add an element of friendly competition

“WorkRamp’s personalized learning paths, performance tracking, and analytics, along with its scalability, have empowered our team to deliver impactful learning experiences that drive success. Through customized learning experiences, employees can concentrate on acquiring the knowledge and skills essential to their job roles, resulting in heightened engagement and effectiveness. Additionally, WorkRamp offers comprehensive performance tracking and analytics tools, enabling our team to monitor individual learners’ progress and pinpoint areas for enhancement. Whether onboarding new hires, upskilling existing employees, or providing compliance training, WorkRamp can flexibly adapt to meet diverse organizational needs and requirements.”

 

–Molly Shields, Learning Experience Manager, Brex

The Learning Cloud from WorkRamp is the single platform for all your employee and customer learning needs.

Ready to take employee training to the next level? Contact us to schedule a free, personalized demo.