The events of 2020 changed the way organizations train their employees. According to the 2020 Training Industry Report by Training Magazine, organizations across industries relied heavily on online training with roughly 80% of the training being delivered partly or completely online during that time.
Customer service CRM platform, Kustomer, knows what it takes to engage customers at scale and provide ongoing value. How do they do it? With an outstanding customer education program.
Learning analytics refers to the analysis of data related to learner behavior. In learning analytics, we collect and organize metrics related to learner engagement and learning results, such as course completion rate, time spent on a particular course, and performance on a post-course assessment.
Learning management systems integrate with other applications through direct and third-party integrations. Direct integration implies a partnership between the LMS and another software. Third-party integrations act as an intermediary between two apps, so you can use them together without a pre-built integration.
By having a great onboarding program, you can retain 69% of your new hires for up to three years. Using the latest employee training software, you can offer user-specific training and make a great impression on your new hires.
Tony Roma shares his strategy behind Bitly’s customer education program, which empowers users to create over 31 million custom links per day.
WorkRamp demonstrates rapid growth of its all-in-one internal and external training platform with new product features and top customer logos.
Learn the strategy behind Quantum Metric’s customer education program, which has awarded 1000+ certifications to nearly 2000 global learners.
In this episode of CELabs, WorkRamp CEO shares trends and opportunities in Customer Education – and his 10 year vision for the corporate learning industry
There’s no one way to build a Customer Success team, but it definitely helps to hear and learn from leaders who’ve built, scaled and killed it. This is why we’re thrilled to have Max Klimmek, Global Head of Customer Success, share his insights and learnings from building his customer success organization during hypergrowth at Intercom.
Based on her decade-long career empowering customers, Chauncy Cay Ford believes that great enablement builds product ambassadors. She spearheaded the development of Quantum Metric University (QMU) to train and educate Quantum Metric’s customers and partners. Today, QMU supports over 1,500 learners with 30+ training modules and user certification paths globally. In this webinar, Chauncy Cay Ford (Director of Enablement at Quantum Metric) takes us through her journey in building and scaling Quantum Metric University.
Today’s businesses need a dynamic learning environment to educate their customers at scale–and it all starts with creating a learning technology roadmap. Learn how to consolidate your learning architecture to increase business agility and maximize learner efficiency. Use a centralized approach to managing the learning development needs across the customer journey–evolving around technology, content and deployment.
Tony Roma is the Voice of Bitly. He’s the the face of customer onboarding, the in-app walkthrough guide and the support doc that helps you troubleshoot in minutes. We’re thrilled to bring him on screen to share how to build your Product Education framework, how to do more with less, and more.
In this live webinar, Travis Parker (Solutions Engineer at WorkRamp) discusses how to design a solid reporting strategy to change the perception of enablement programs from a cost center to a revenue generator.
In this live webinar, Jen Scopo (Instructional Design at WorkRamp) helps you conquer the biggest roadblock for trainers when designing a module for the first time or the millionth time — “where do I start?”
Get in touch to learn how WorkRamp can help you achieve your training goals.
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