Does Content Building Ever Stop? Chauncy Cay Ford, Director of Customer Enablement, Quantum Metric, and Jennifer Foster, Product Learning and Development Specialist, Quantum Metric, give you insights on building and maintaining content.
A business won't survive if it doesn't think about how to help its customers. Hear from Manny Medina, CEO & Co-founder of Outreach, about why organizations must solve problems before thinking about a product.
One crucial element stands out in building an effective customer education program: clear and accessible information. Amy Elenius, Manager of Customer Education at Gorgias, wisely emphasizes that customers need to know exactly where to turn for information about utilizing your product or service.
Christina Singh, VP of Customer Success at Split, offers advice on creating a compelling customer learning journey that guarantees engagement. Her expertise shines through in her approach to building Split Arcade, a revolutionary gamified customer education experience. By seamlessly integrating educational content with interactive gaming elements, Christina has redefined the way businesses educate their customers.
Box employs a comprehensive approach to gauge customer health scores, a pivotal metric reflecting the strength of customer relationships. Hear from Jon Herstein, Chief Customer Officer at Box, crucial insights for satisfaction and issue resolution.
The CRO needs to play a role in moving beyond admiring and solving and more into execution. Hear 2X CRO John Schoenstein, now CRO at Sprout Social, his revenue and leadership framework strategy.
Embarking on a career journey is like navigating uncharted waters, a thrilling yet intricate endeavor. Here's the intriguing truth: very few traverse a straightforward trajectory. Enter Cara Brennan Allamano, CPO at Lattice, a beacon of inspiration as she unravels her transformative odyssey within HR tech.
Whether you’re unsure where to begin or looking for new ways to leverage technology, discover how to use AI to transform customer success.
NetLine is on a mission to empower B2B marketers with unparalleled buyer intent data and lead generation capabilities through its all-in-one buyer engagement platform.
A customer education program is designed to help people find value in your products and become advocates for your brand.
Andrew Barnes, CEO & Co-founder of Go1, addresses the challenge of upskilling amidst diverse skills by advocating a comprehensive approach.
Andrew Barnes, CEO & Co-Founder, is driving global workplace learning innovation. Recognizing the limitations of traditional models, Andrew champions on-demand learning as the answer to evolving professional needs. Discover his framework for a culture of continuous learning, enabling individuals to upskill at their own pace.
Sara Patel, Customer Education Lead, Jasper, shares five areas of opportunity for AI to help elevate customer content development and delivery.
Customer-Led Growth (CLG) has become a crucial avenue for business success. Kevin Chiu, Co-Founder & COO of Catalyst shares how CSMs must evolve and how organizations must shift their approach and prioritize effective customer education for long-term prosperity.
In our latest episode, Kevin Chiu, COO & Co-Founder of Catalyst, explains the importance of customer-led growth, customer education, and more.
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